You may review our
instructions or feel free to
Contact Us to order over the phone.
You may
login to your account to check your tracking number 1-2
business days after placing your order.
Orders are processed, shipped and delivered during regular business hours
CST
Monday through Friday (holidays excluded). Your order will take approximately
1-2 business days to process depending on the product type and order size. Many
products are shipped the same day ordered if they are in our warehouse stock and
the order is received by 2pm CST. Once your order has shipped, a tracking number
will be emailed to you so that you can track your package. Estimated arrival
dates are available on the UPS and FedEx tracking sites.
A majority of our orders are processed immediately. Once an order is
placed and an order number is established, we are unable to guarantee that we
can cancel or change your order after it has been placed. Backorders may be
cancelled up until the day the order ships. Please submit a
customer
service request form if you would like to attempt to cancel your order.
Cancelled orders will be subject to a 10% cancellation fee plus any applicable
shipping costs incurred.
Please
contact us so
that we may assist you.
If you've misplaced your email, you may
login to your account to
get a copy of your order receipt after placing your order.
If for any reason you are not satisfied with
your purchase, you may return any item sold by Cordless Workz within 30 days of
the original shipping date for a replacement or an applicable refund.
Outside of 30 days, please
contact the manufacturer
for warranty support.
Please REVIEW INSTRUCTIONS below before returning
your order so that your credit amount or replacement will not be at risk or
delayed.
|
Return for Credit |
Refund of order total less a
15% shipping/restocking fee ($15 min.) to cover shipping & handling costs incurred during
processing. Expedited shipping cannot be refunded. |
|
Replacement / Exchange |
Full refund of order total
when defective item is received and comparable replacement item is
ordered. |
Cordless Workz is not liable for packages that
were damaged, lost or not delivered on time due to our delivery companies (UPS,
FedEx & USPS), though we will assist in filing claims and getting replacements
when applicable.
All orders refused upon delivery will be
subject to a 15% processing fee plus shipping costs.
Items must be in original packaging, in as-new
condition with the original packing slip, all warranty cards, manuals and
accessories. No refunds or exchanges will be made without the original packaging
and accessories.
We are unable to reimburse for return shipping and handling costs, unless we
have made an error with the shipment.
Please allow approximately 20 business days for
your return to be processed and your credit card to be credited once your return
has arrived at our warehouse. We verify each unit for completeness and validate
its working condition before we are able to issue credit. To facilitate
exchanges, we apply credit to your return and you may place a new order at your
convenience. Please use our
contact form for
any questions related to your return/exchange.
First, please review our
Return Policy above and then
contact us for a Return
Authorization number (RA#). To expedite and receive
proper credit for your Cordless Workz return, please label the outside of the
shipping box with your RA # and include this number in the address as noted
below. We recommend that you use UPS or
FedEx for shipping your return to us since these shippers will provide a
tracking # for your shipment. We are not responsible for return shipments
that have been lost by shippers.
Returns without a RA# will likely result in a delay in processing and will be
subject to an additional 10% processing fee (besides any applicable shipping or restocking fees) .
Return Address:
Cordless Workz / NETSTAKE LLC
RA# (Please contact
us)
Address varies based on product: Please contact us.
800.516.4279
To expedite your returns process, please
email us your order
number and the return shipment tracking number so we can quickly track
your package and credit your account. Your item must be in its original
packaging with the original packing slip, all warranty cards, manuals and
accessories. If any of these items are not included with the return, we
will be unable to offer credit for or replacement of your item. We
strongly recommend that you securely pack your item and that you insure your
shipment for the full purchase price of your item. If we receive your unit
back in damaged condition, we will notify you and a claim can be filed with your
carrier. We are unable to issue a credit or refund on packages that are
returned in damaged condition.
Once the return shipment has been received,
please allow 20 business days for credit to be processed and 5 business days for
replacements to be sent. Please use our
contact form for
any questions related to your return/exchange.
Please read our
Returns Policy and Returns Instructions
above so that we may process your return and credit your account. A new
replacement model may be purchased at your convenience or you may
contact us to
assist with a replacement order.
The warranty period is located on each product
description page. All phones we currently sell are brand new from the
manufacturer and come with a 1 year manufacturer's warranty. Cordless
Workz handles support within the first 30 days of
shipment. The
manufacturer should be contacted outside of 30 days from original shipment
for support.
Although our pricing is competitive,
we'll do our best to meet or exceed any discount our competitors are offering -
just let us know.
Although our pricing compares favorably with the
lowest available, we may be able to provide an additional discount based on
volume - just let us
know the volume you are considering.
Personal Checks, Company Checks, and Money Orders
are accepted. Please make your check payable to NETSTAKE LLC and
mail to:
NETSTAKE LLC / Cordless Workz
Attn: Accounts Payable
201 Walnut St.
Cary, NC 27511
Please include:
- A print out of the products you desire from
cordlessworkz.com and
- Your email, phone number and shipping
address
For personal and company checks, please allow
10 business days after receipt of fund clearance before the order is processed.
Product availability is subject to change.
We are unable to accept company purchase orders
at this time. Company checks and credit
cards are accepted.
We accept Visa, MasterCard, America Express &
Discover credit cards. Your credit card statement should state a
charge from Cordless Workz.
You will receive a shipping confirmation email
with a tracking number. If you misplaced your email, you may
login to your account
to view this information.
Orders are typically processed and shipped
within 24 hours (weekdays & non-holidays). Shipping time is subject to
shipper (UPS, FedEx & USPS) schedules and varies depending on shipping address
and shipping method selected at checkout. You will receive a confirmation
email with a tracking number once your package has been shipped. Ground shipments typically
arrive within 8 business days. Multiple items may arrive separately, since
products occasionally ship from different warehouses.
Cordless Workz is not liable for shipper
delays. Cordless Workz will assist with filing any shipper claim
associated with expedited shipments that have failed to meet expected delivery
times (1 business day + expedited shipping selection).
Ground Shipping within the continental U.S. is
free. To determine expedited
shipping costs, please add products to our shopping cart and then enter your zip
code. Minimum shipping costs to AK or HI will be the 2-Day option.
Our standard ground and express shippers are UPS and FedEx. We will occasionally
use other shippers (ex. USPS) for APO addresses or bulk shipments (ex. Airborne
or Freight trucking).
Most orders are processed immediately and
therefore cannot be altered. Please submit a
customer
service request form and we will attempt to change the shipping method
if possible.
Most orders are processed immediately and
therefore cannot be altered. Please submit a
customer
service request form and we will attempt to correct the address with the
shipper. Cordless Workz is not responsible for delivering orders to
shipping addresses that have been entered incorrectly.
All orders refused upon delivery will be
subject to a 10% processing fee plus shipping costs.
We are only able to ship to U.S. addresses at
this time.
Unfortunately, we are unable to ship to APO
addresses outside of the U.S. For APO addresses within the U.S., we require a
street address to complete shipment. For U.S. APO locations, please include the
full address for your APO location including the street address. Please
ensure that your billing address matches the billing address listed with your
credit card company.
Please see our
Buyer's Guide or
contact us for
suggestions.
Due to ever changing models and features,
manufacturers
are the best source for product manuals.
Though
manufacturers'
customer care centers are often a good source for product support, you may
contact us within
30 days of purchase to assist with product related issues.
Unless otherwise specified as refurbished/used
on the product page, all phones are brand new with a 1 year manufacturer's
warranty.
